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Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Failure details - Battery Check.:
Failure ID:9GBQ48-CNXCRP-MFGJLJ-C72S03
Test date:2025-11-07
Component tested:Battery Check.
IMPORTANT:The test found a problem with the battery and it may need to be replaced..
 
Today I encountered this issue. As I understand, the battery needs to be replaced.
 
 
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