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Locked

‎05-19-2024 01:36 AM

HP Recommended

Failure ID: 9C7FSW-BJ4C4C-MFPX0K-J3MD03,
PRODUCT ID: 669Z5PA#AR6,
type CPU Fan

symptoms: 
-laptop has buzzing voice like every 7seconds
-I check it using SpeedFan app, I found that my fan is occasionally stop working, and working again(when working again 1 fan has around 1800 RPM while other +-200 RPM)
-I open my laptop to verify it, and found out it's true that my laptop fan occasionally stop working and working again
-I run system diagnostic/system check --> every other test passed, except Fan Speed Test

Any solution? (my laptop is HP 14S-DQ5

Category:
1 REPLY 1

‎05-19-2024 04:02 AM - edited ‎05-19-2024 04:05 AM

HP Recommended

According to this test report, you have warranty and the fan needs to be replaced.

 

HP Customer Support - Service Center

 

BeemerBiker_0-1716112948745.png

 

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

Makes sure you backup important documents as they may replace the laptop instead of fixing the fan.

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