• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-01-2019 10:25 AM

HP Recommended
Product: HP Spectre x360 - 13-ap0023dx
Operating System: Microsoft Windows 10 (64-bit)
Spoiler
 

HI everyone, 

The fan on my Hp Spectre, which is less than a month old, won't stop running, even if I just turn on the Laptop and I have no application going it will turn on the fan until I turn it off. This issue appeared recently, the fan started while I was streaming videos online and never stopped since. I checked with the task manager to see if there is any suspect activity but the CPU usage is at less than 10% even if I have many pages opened on Chrome.

Hope you guys can help me solve this,

 

Thank You!

 

7 REPLIES 7

‎02-01-2019 10:34 AM

HP Recommended

Welcome to the HP Support Community  @PippoZat 

 

HP Spectre 13 and Spectre 15 x360 Convertible PCs - Cooling Fan Runs Constantly

 

https://support.hp.com/us-en/product/hp-spectre-13-ap0000-x360-convertible-pc/23238155/model/2459643...

 

The fan runs even when the computer is performing small tasks. This may occur if the Thermal Profile status in the HP Command Center is set to Cool mode. As a result, the fan runs frequently.

 

REO

Was this reply helpful? Yes No

‎02-01-2019 10:43 AM

HP Recommended

Thanks for the help, the settings for the fan were on hp recommended, and the fan was still going at high pace, if I set on quiet, fan still runs, at a lower pace but still.  I don't think this is normal given the apps I have open and the fact that I noticed a sudden change in the behavior of the PC over the last couple of days. 

Was this reply helpful? Yes No

‎02-01-2019 10:51 AM

HP Recommended

@PippoZat 

 

Is FAN ALWAYS ON enabled in the BIOS???

 

REO

Was this reply helpful? Yes No

‎02-01-2019 10:53 AM

HP Recommended

How do I check for that?

 

Was this reply helpful? Yes No

‎02-01-2019 11:04 AM

HP Recommended

@PippoZat 

 

Power-on and start tapping the " esc " key or " f10 " to go into the BIOS.

 

Click on the Configuration tab.

 

FAO.PNG

 

REO

Was this reply helpful? Yes No

‎02-04-2019 09:59 AM

HP Recommended

I checked it, and that’s not the issue!

Was this reply helpful? Yes No

‎02-04-2019 10:33 AM

HP Recommended

@PippoZat 

 

Then you need to contact HP for Warranty repair?????

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Best regards,

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.