Fan problems with my laptop

[icecold856061]

Hello! I am wondering what people think I should do next. My laptop is experiencing an obvious fan problem, and it is making this dreaded noise when the fans spin up. I confirmed the issue through the HP diagnostics and found it to be fan 2 that is making all of the noise. After that I contacted HP chat support and then because my computer dual boots a linux distribution and windows, they will not help me with a hardware issue unless I contact their "premium support" that costs money, or if I remove ubuntu from my drive. Both of these options I am unwilling to do because they are both insane. The laptop is still under warranty, and this is why I am making HP fix their screw up with their fans. 

documentation of the problem though a video 

transcripts of the text chat that I had with HP support.  

[Raj_05 · Accepted solution]

Hi @icecold856061,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[icecold856061]

Hello! I ended up going to an HP authorized repair center (Best Buy) and they were able to fix the fan related problem for free. I have no doubts that you would have probably helped, although I think HP needs to have a conversation with their employees and deafferenting between hardware issues, and software issues. Uninstalling my Linux partition would have not helped whatsoever, yet I was given the option between that and paying for "premium support"