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envy360128
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Fan problems

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Envy 360

hello,

I've been having problems with the laptop fan, it stays on constantly and doesn't stop only when turned off. I've tried everything from the support website about this problem but nothing seems to work, it is very noisy and it is very distracting while using at school I wanted to ask if there is any other solution for this problem?

 

thank you.

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The_Fossette
HP Support Agent
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Message 2 of 4
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@envy360128

 

I reviewed your post and I understand that the fan is making a loud noise.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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envy360128
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Message 3 of 4
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hello,

 

I've tried that already many times even because it keeps appearing as a download, but I've already downloaded it and installed it but the fan keeps running.

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The_Fossette
HP Support Agent
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@envy360128

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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