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‎11-22-2019 08:22 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

My laptop is only a few months old. Checked the BIOS update as per your notes and had same version. Checked HP website and obtained latest version, F.31 (Aug 2019) and the result is just the same.  Machine has fan going with Outlook and Chrome browser only open.  Completely lightly loaded and yet fan is almost continuous and makes no difference either between my knees or on a flat table surface.  Ambient is <20deg.

 

Didnt do this at new so what's changed? Only a couple fo scheduled Win 10 updates and the BIOS update I just did. So HP what's up as this makes me think I'll have battery issues down the track as it is getting too hot under just day to day use

1 REPLY 1

‎11-25-2019 12:52 PM

HP Recommended

@Waterford,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the fan is running continuously.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run a system test on the computer to make sure that there are no hardware issues.

 

Follow the steps in the below article to run a system test.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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