Fan runs continuously 100% while in sleep mode

[benja3]

I recently purchased this notebook (HP Laptop - 14-dk1097nr  - Win. 10 Home edition.  I updated all Window drivers and hardware drivers. I updated the BIOS. The computer works fine, and the fan is silent during normal computer use. However, when the computer sleeps, the fan jumps to 100% and runs continously while in sleep mode. I can exit sleep mode fine, and the fan returns to a low (quiet) speed. I´ve looked at the BIOS for possible helpful options. It has an option: Fan always on. I´ve tried disabling that option, but the issue persists. I understand that the fan must still operate during sleep, but it doesn´t make sense that it operates at a higher speed than when the computer is in use. Any ideas how to reduce the fan speed during sleep?

[Echo_Lake]

@benja3

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

use the following steps:

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

• After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.