• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-17-2023 02:44 AM

HP Recommended
Product: HP Spectre x360 - 15-ch004na
Operating System: Microsoft Windows 11

The problem I have is that in a very specific scenario where the Radeon RX Vega M GPU is under a higher load than the CPU the fan will not go to its highest speed.  This has resulted in the GPU temperature topping 70 degrees and shutting down - I get a black screen (although I can hear audio is still working) and after multiple reboots I found that Windows had deactivated GPU 1.

 

Does anyone know how I can manage the thermal profile for the GPU or otherwise manage the fan speeds?  I can see references to HP Command Centre but that does not seem to be available for the 15-ch004na

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.