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‎02-09-2019 08:29 PM

HP Recommended
Product: Envy 15T
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I've had my HP Envy since Dec 2015 and for the first year or two I noticed the fan would react normally (when laptop heated up fan speed increased, Coolsense would kick the fan on if I wasn't stationary, etc).  But for the last year or so I've realize that I never hear the fan kick on.  It does work because I don't get an error and if I listen closely at the vent I can hear it.  The problem is my laptop heats up pretty quickly and the fan speed never gets higher, so the laptop is always too hot.  I have HP coolsense enabled and the BIOS setting for 'fan always on' is enabled also.  Could my fan be malfunctioning even if I'm not getting the 90B error?

4 REPLIES 4

‎02-10-2019 12:16 AM

HP Recommended

Welcome to the HP Support Community  @Andrew228 

 

Sounds like it is time to do a thorough P/M???

 

To better assist you, the members will need the exact model number or product number of your laptop, desktop or printer???

 

HP Notebook PCs - How Do I Find My Product Name or Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎02-10-2019 12:20 PM

HP Recommended

Hi REO,

 

My model number is 15t-ae100 and part number is L8Y97AV.

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‎02-10-2019 01:16 PM

HP Recommended

@Andrew228 

 

Maintenance and Service Guide:

 

http://h10032.www1.hp.com/ctg/Manual/c04691689

 

Bottom Cover Remove/Replace starts on page 35.

 

Use "Canned Air" to clean vents and fan.

 

While you have it open you could replace the thermal grease???

 

REO

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‎02-10-2019 01:32 PM

HP Recommended

REO,

 

I actually just did all that yesterday.  Also, dust buildup should force the fan to kick up more often.  But, I haven't heard the fan kick up in a year or two.  That's really my concern; is there something wrong with the fan that it never kicks up anymore?

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