Fans not working when using HP Command Center power profiles

[criticalmass]

Unless i choose the 'Comfort' profile in HP Command Center my fans do not start up after a fresh reboot and the PC gets extremely hot. If i then go into Command Center and select 'Comfort' the fans start. The 'Comfort' mode also disables Turbo Boost and reduces clock speeds so i cant use my computer to its full potential. I have reset the bios and checked all driver updates through HP Support Assistant but nothing fixes the issue. I have checked core temps using HWMonitor and core temps go over 90deg. Any ideas?

[praveen196]

@criticalmass Welcome to HP Community!

I understand that you are facing an overheating  issue for the HP Spector laptop.

As you have stated that you have already updated the drivers. The issue with the hardware part. 

Please contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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