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‎11-03-2020 08:52 AM

HP Recommended
Product: spectre x360 2020
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Spectre x360 13-aw0xxx

this laptop has 2 fans..

Fan1 and Fan2. And is overheating. 

I install SpeedFan, and it shows that Fan1 is over 4500RPM, but Fan2, NEVER is over 100RPM.

i would like to know if Fan2 maybe has a problem? should i change it??

since i bought this laptop, this fan2 NEVER goes more than 100RPM, its that ok?? its normal??

10 REPLIES 10

‎11-09-2020 10:46 AM

HP Recommended

@rafariva

 

I reviewed your post and I understand that the second fan on the computer is running very slow.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

I would like to inform you that it normal for the second fan to run at lower RPM and it is by design.

 

For the overheating issue, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎11-09-2020 11:41 AM - edited ‎11-09-2020 11:42 AM

HP Recommended

Hi, all my drivers are all up to date. 

are you telling me that the fan2 of this laptop, doesnt goes over 100RPM, but FAN1 goes up to 7000RPM?

 

is there any official app to measure the fans RPM ?

 

tks

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‎11-11-2020 10:20 AM

HP Recommended

@rafariva

 

You can run a test on the fan to check whether it is working correctly.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎11-11-2020 03:48 PM

HP Recommended

Not helpful that link. There is not a fan test. Where is it? Please, if there exist and if you can, give the direct link. 

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‎11-15-2020 08:47 AM

HP Recommended

@rafariva

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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‎11-15-2020 11:42 AM

HP Recommended

run HP UEFI hardware diagnostics component test FANS. link on this page https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

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‎11-16-2020 07:33 AM

HP Recommended

NO fans option

prueba.PNG

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‎11-16-2020 10:02 AM

HP Recommended

huh that one is beyond me maybe someone else may be able to tell you i know mine has it, so that is bazar.

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‎11-16-2020 10:47 AM

HP Recommended

tks anyway. hopefully some day, someone of hp support could help without sending me to call hp. what the porpuse of this forums?

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