Fans to the maximum and black screen after turning on

[Edgar_16]

Hi Community I have had a problem lately with my laptop, it turns it on after it passes several hours off the fans turn on to the maximum and the screen is black, it does not advance from there and approximately in 30 seconds the fans lower their speed to normal, after that I have to forcibly turn off the laptop and turn it back on normally and I no longer get that error , instantly turns on the HP logo, I've been researching this problem but no one has this similar problem, I hope someone can help me, thanks

[Betty0610]

@Edgar_16

Welcome to the HP Support Community.

Let's run HP Support Assistant for drivers and updates:

https://support.hp.com/us-en/document/ish_3152513-2896757-16

Also, let's perform an extensive test:

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Edgar_16]

Hello again, I have updated the drivers and done the extensive testing, in the end he has not given me any error code and has told me that everything has been approved, the error seems to continue.

[Betty0610 · Accepted solution]

Let's update the BIOS: https://www.hp.com/us-en/shop/tech-takes/how-to-update-bios-software

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!