• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Spectre x360 14 inch 2-in-1 Laptop PC 14-eu0000 (7K633AV)
Microsoft Windows 11

I am now on my second 14" Spectre x360 (14-EU0097N) and am wondering if the lid switch design is faulty.

 

When closed completely, the switch seems to think the laptop is in tablet mode so it never locks and the screen stays on (i.e., I can see the screen leaking light). It also does not immediately sleep when on battery. When I put a mouse pad between the lid and the trackpad as a spacer and close it, it behaves like it should. If I execute the following while plugged into a dock with one monitor I will get two displays when closed completely and one display when closed with a spacer:

 

    Get-CimInstance -Namespace root\wmi -ClassName WmiMonitorBasicDisplayParams

 

Beyond being a security annoyance and not going to sleep when I want on battery power, when plugged into the dock, the scaling stays the same for the laptop screen so all the icons on my monitor are huge. I realize these have Hall effect sensors at the top left of the keyboard--when I put a small magnet there, the laptop locks and screen turns off. Notably, when I put enough paper as a spacer for the lid and base to be fully parallel, the screen behaves like it should. Everything here presents like the orientation of the sensor is either chronically installed incorrectly or the design is faulty. I'm still within 30 days of the original purchase, is there any hope of a 3rd unit working correctly? I really want this to work because I've had a 13-ac013dx that has served me well for the past 8+ years.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.