Faulty Hinge of HP Pavilion x360 15-dq1003ca 2-in-1

[Masood_Jan]

Hi Folks ,

I bought this laptop for 12 year daughter , after few days of usage , i noticed the laptops hinge has just come loose and is pushing the screen out, the screen hasn't cracked yet. When i checked with HP , was told  hardware is not part of warranty . 

what ..?  yes , so in few days the Hinge will come out , the body will separate from the screen and its not HP hardware problem.

I have noticed that this seems to be a common issue with these laptops and was wondering if any one was able to get theirs repaired out of warranty  under Consumer Law. 

Its big loss for me , i checked in the market and no repair shop  is able to repair it or replace the faulty hardware. People offers few bugs for the other hardware like hard-disk ,processor. whats going on with HP. Why are they selling faulty laptops and not repairing it in warranty . Do we have to approach for consumer courts all the time. why are they not recalling such faulty laptops. So here is my plan, i will work on this and will take this to every level to bring HP responsible for this .

br depressed customer 

[KrazyToad · Accepted solution]

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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[Masood_Jan]

My laptop is repaired and now hinge problem is resolved , its completely repaired and in working condition now. I am very much grateful to  HP team. I am very happy with your support and coordination. HP is indeed a great company who care for its customers satisfaction.  i want to thank you and all your team members in providing this great valuable service. Thumbs up HP and  customer support team