• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-03-2022 03:44 AM

HP Recommended
Product: HP Pavilion x360 - 14-cd0002ne
Operating System: Microsoft Windows 11

Hi, i was sold a faulty laptop in 2018. I did not realize it then, as i used my office laptop mainly. But after like few months i discovered the keyboard keys were wrongly put together. For Example, to get the @ symbol, i need to press the " key, alt button on the right does not work.

 

One of the USB port does not work. The battery bloated up and almost burst.

 

I do not have the warranty, but if i go to the system setting, the name of my laptop is mentioned as "Faulty Piece". 

 

What should I do? The virtual assistant does not seem to help.

 

Regards,

SheebaJ

Category:
1 REPLY 1

‎09-09-2022 01:57 PM

HP Recommended

Hi @SheebaJ

 

Welcome to the HP Support Community. I see that you are facing issues with your HP Pavilion X360 - 14-Cd0002ne. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.