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‎05-18-2023 08:17 PM - last edited on ‎05-19-2023 05:58 AM by Retired

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0000 (172M9AV)

20230518_191424.jpgHi,  my machine's hinge has a manufacturing defect. Extremely disappointed that HP will not own up to a known issue since I am out of warranty, despite not owning the laptop for even 2 years. Ridiculous that they expect me to pay $440 to repair a fault issue on a laptop I paid nearly $900 for, when this is clearly a known issue.

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1 person had the same question
1 REPLY 1

‎05-20-2023 11:52 PM

HP Recommended

Hi @AlexisgM,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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