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‎02-16-2020 02:28 PM

HP Recommended
Product:  HP Pavilion G7-2202nr
Operating System: Microsoft Windows 10 (64-bit)

I have three keys on my laptop keyoard that are not working.  Tired alcohol and air did not work.  Have any other suggestions?

3 REPLIES 3

‎02-19-2020 03:31 AM

HP Recommended

Hi @sheilabroderick

 

Welcome to the HP Support Community. 

 

Please try these steps - HP Notebook PCs - Keyboard Troubleshooting

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎02-19-2020 07:46 AM

HP Recommended

Thank you Amista,

Before I begin, I have a question.

For testing the keyboard it wants me to download the latest diagnostic.  I have two options.  One for Windows 10 and the other is for Windows 7, 8.1 and 10.  My computer came with 8.1 and I upgraded to 10 so I am not sure which one to download?

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‎02-19-2020 07:59 AM

HP Recommended

@sheilabroderick

 

Please download the software for your current Operating System (Win 10). 

 

Let me know. 

Asmita
I am an HP Employee

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