02-16-2020 02:28 PM
I have three keys on my laptop keyoard that are not working. Tired alcohol and air did not work. Have any other suggestions?
02-19-2020 03:31 AM
Welcome to the HP Support Community.
Please try these steps - HP Notebook PCs - Keyboard Troubleshooting
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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I am an HP Employee
02-19-2020 07:46 AM
Thank you Amista,
Before I begin, I have a question.
For testing the keyboard it wants me to download the latest diagnostic. I have two options. One for Windows 10 and the other is for Windows 7, 8.1 and 10. My computer came with 8.1 and I upgraded to 10 so I am not sure which one to download?