File backup error

[Ken396]

I just purchased a new Envy 2 in 1 laptop. When I connect my Seagate external drive for backup purposes I get a message that there are 4 files that are read only,oobe1.txt,sub1.txt,oobe4.txt,sub4.txt. They are the hp bridge directory. How can I correct this so I don't always get the error message?

[Kuroi_Kenshi]

Hi @Ken396,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!  

We're thrilled to have the opportunity to assist you and provide a solution.

It's recommended that you format any storage device before you begin using it for the first time using the preferred format, I would suggest you do the same, for more details on how to format your drive, you can check this link from seagate: https://www.seagate.com/in/en/support/kb/how-to-format-your-hard-drive-220151en/#:~:text=Newer%20Sea... (This site isn't owned by HP, I'm simply sharing it here to help you out)

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Ken396]

I tried reformatting the Seagate drive, and I still get an error when I power on the laptop that windows cant access the disk. The backup still seems to run, but there an error that 4 files weren't backed up.

[Kuroi_Kenshi]

Hi @Ken396 

Thank you for the response.

It looks like Windows is flagging those four read-only files from the HP Bridge Directory as unbackable during the backup process. Since you've already tried reformatting the Seagate drive, here are a few ways to fix or bypass this issue:

Try these steps: 

Take Ownership of the Files

1. Right-click the file → Select Properties.
2. Go to the Security tab → Click Advanced.
3. Click Change next to "Owner".
4. Type your Windows username and click Check Names.
5. Click OK → Apply.
6. Now, edit permissions and give Full Control to your user.

Exclude These Files from the Backup

If the files aren't important, you can tell Windows Backup to skip them:

1. Open Control Panel → Backup and Restore.
2. Click Change settings.
3. When asked What do you want to back up?, choose Let me choose.
4. Find and uncheck the HP Bridge folder.
5. Click Next and Save settings.

Try Running Backup in Safe Mode

Some system files are protected during normal operation:

1. Restart your laptop and press F8 (or Shift + Restart → Advanced Options → Startup Settings).
2. Select Safe Mode with Networking.
3. Try running the backup again.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,