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HP Recommended
HP Pavilion x360 - 14m-ba011dx
Microsoft Windows 10 (64-bit)

Hello,

 

My laptop's battery is getting weak and needs a replacement. I didn't find it in the parts store so wondering where else I could find a replacement? Can anyone advise?

Product number: 1KT47UA#ABA

 

Thanks

2 REPLIES 2
HP Recommended

Here is your Service Manual http://h10032.www1.hp.com/ctg/Manual/c06172090.pdf  It calls for an HP part 916811-855, Use that to search HP PartSurfer, google it for resellers, Amazon or eBay are other options.

Try and get a HP part, the age of the laptop may leave you with no other option than a generic replacement battery, but they are less in price. Read reviews of the product if you want to go generic. There are some good ones, and some not so good ones.

The service manual shows how to replace the battery if you are up to the task. You also want to purchase an inexpensive cell phone repair kit to use to separate the bottom cover from the top. Using a small screwdriver or pocket knife risks marring the two.

If you need more help, just ask.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
HP Recommended

I have always had excellent service from https://www.battdepot.com/ca/?gclid=CjwKCAiA866PBhAYEiwANkIneGIhB5i24_NUszzTcstBKf06CIhbZEgzKka4Ev9b...

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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