Finerprint Scanner Not Working

[Demiladeak]

I just got this new 2019 (late 2018) HP Spectre x360 but the finger print scanner does work at all. Not like it scans but always give an error, it just doesn't work or turn on. See Attached Screen Please.

[Dragon-Fur · Accepted solution]

@Demiladeak 

Product introduced Feb-2019

In general, the  actual hardware for these devices does not fail.

Assuming that is the case, if the reader can be made to operate, it can be done so using the tools still available to you.

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For those reading:

Check to see if your computer includes a fingerprint reader (for those systems on which this is an option).

Fingerprint Reader in PartSurfer:

Open PartSurfer

Use PartSurfer website with your machine's serial number to check what is included.

Reminder:  Do not post your serial number on the Community.

If the detailed data is available and the computer includes a fingerprint sensor, it might be listed as 'FINGERPRINT RDR".

"SPS-FINGERPRINT DUMMY" indicates there is no actual reader installed in the machine.

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User Guide - Page 42

Set up the Windows PIN login before configuring the fingerprint reader.

PIN assignment is mandatory to enable fingerprint reader

            Windows key > Settings > Account > Sign-in Options > PIN number

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The fingerprint reader requires a fingerprint reader driver compatible with the current version of Windows.

At this writing, Windows V1909 is the current OS.

Driver Information Files - Read

sp98937.cva

sp98937.html

[Devices]
USB\VID_06CB&PID_00BB="Synaptics WBDI Fingerprint Reader"
USB\VID_06CB&PID_00B7="Synaptics WBDI Fingerprint Reader"
USB\VID_06CB&PID_00C9="Synaptics WBDI Fingerprint Reader"
USB\VID_06CB&PID_00D1="Synaptics WBDI Fingerprint Reader"

[Operating Systems]
WT64_1903=OEM
WT64_1909=OEM

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Device Manager - Biometrics Information

1. Device Manager > View “Devices by type” AND “Show hidden devices”
2. Open category Biometric devices
3. Look for and Right-Click on the fingerprint reader device > Properties
4. Tab Details
5. Under Property, “Device description”
6. Under Value, look for the PID number

Device_Manager_Biometrics_2

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If the information file confirms a match to your fingerprint reader hardware,

then continue...

Fingerprint Driver - Remove and Install

Preparation

➡️  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy the files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.

➡️  Create a Restore point before you make changes to your computer's software and setups.

(How to) Create Restore Point

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

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Fingerprint Driver

Download and Save the Driver >  sp98937.exe

• Download and Save the fingerprint reader driver to your computer
• In the Device Manager > Biometrics, add the step in the Uninstall to include the Delete  of the existing fingerprint driver 
• Restart the computer 
• Log in using your password or PIN
• Open File Explorer
• Navigate to the folder in which you saved the installation package (likely Downloads)
• Right-Click on the installation package and "Run as Administrator" to install the software
• After the software is installed, Restart the computer and log in

Reference and Resources – Places to find help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 - 13-ap0053dx

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of the Rat

[Demiladeak]

Just seeing your reply. Will get back to you.

[Demiladeak]

It works now! Thank You

[Dragon-Fur]

@Demiladeak 

Excellent.

You are welcome.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of Rat