Fingerprint Recognition for windows hello not available on HP Elitebook 840 G5.

[TSS241006]

Hello.

I cannot setup my fingerprint recognition as it is showing that this option is currently unavailable. Kindly guide me through the problem.

Regards.

[Dragon-Fur]

@TSS241006 

Welcome to the HP Community --

Does your computer have a fingerprint reader?

The fingerprint reader is an OPTION on this series -- not all models include the sensor at purchase.

Maintenance and Service Guide 

Page 15

Check the Device Manager for category Biometric devices

If Biometric devices does not exist in the Device Manager, then the little box on the keyboard area is just a blank cover.

If your Device Manager includes Biometric devices and a listing for the fingerprint reader,

Next,

Open Software & Drivers

Open section Driver-Keyboard, Mouse and Input Devices (5)

Look for, open, and download the driver to your computer and install.

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Fingerprint reader

Depending on the model, the fingerprint sensor might be integrated into the top cover / keyboard area. 

Check your system’s user manual and / or Service Guide.

Reminder:  If the system does not have a fingerprint sensor, there might be a "cover plate" in place of the sensor.

If your system does not have a fingerprint sensor and the option is available for your model series, the sensor can be purchased and installed.

Device Manager > Biometric devices > Fingerprint sensor (if listed)

General Example - Fingerprint Reader

Device_Manager_Generic_Biometrics_Fingerprint_Camera_1

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP EliteBook 840 G5 Notebook PC  

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