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HP Recommended
HP Envy 13-D040NR
Microsoft Windows 10 (64-bit)
When the latest update to windows 10 was applied I lost the capability to use my fingerprint reader.
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@BC1947 

 

You may need to update your fingerprint reader software.

 

Consider

If you have not already done so,

Consider manually  updating (download-save-install) any other HP Drivers for 2019 listed in your computer's Software and Drivers Website support.  Open the website page and click "Open all" > Search the page for drivers dated "2019" (as of this writing).  Install each driver / software "one at a time".

After drivers / software are installed, Restart the computer and log in.

 

 

 

Download and save the new fingerprint reader software.

Remove the driver (uninstall) the reader driver from the Device Manager

Open Device Manager > Biometrics > Right-Click Properties > Uninstall

 

Open File Explorer 

Navigate to the folder in which you saved the downloaded fingerprint software package (Downloads)

Double-tap on the installation package to install the software.

After the software is installed, Restart the computer and log in.

 

The following driver is the update for Windows 10 V1809 / V1903

 

Synaptics Fingerprint Driver (Windows 10 v1809 / v1903)

6.0.22.1111 Rev.C

5.0 MB

Jul 22, 2019

Download

 

Type:

Driver-Keyboard, Mouse and Input Devices

Version:

6.0.22.1111 Rev.C

Operating systems:

Windows 10 (64-bit)

Release date:

Jul 22, 2019

File name:

sp98547.exe

(5.0 MB)

Description:

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

Fix and enhancements:

- Provides the Microsoft WHQL Certified driver.

See full detailsHP's Terms of Use

Associated files

Associated files accompany the above software file

HP recommends downloading and reviewing README/Release Notes files before installing drivers, software and firmware.

Release Notes - Click Download to display the information >>

 

Download

Previous version

 

 

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP ENVY Notebook - 13-d040nr (ENERGY STAR)

 

Reminder Manually Update the BIOS 

How to install BIOS Updates:

HP Notebook PCs - Updating the BIOS (Basic Input Output System)

HP Desktop PCs - Updating the BIOS (Basic Input Output System)

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

View solution in original post

5 REPLIES 5
HP Recommended

@BC1947 

 

You may need to update your fingerprint reader software.

 

Consider

If you have not already done so,

Consider manually  updating (download-save-install) any other HP Drivers for 2019 listed in your computer's Software and Drivers Website support.  Open the website page and click "Open all" > Search the page for drivers dated "2019" (as of this writing).  Install each driver / software "one at a time".

After drivers / software are installed, Restart the computer and log in.

 

 

 

Download and save the new fingerprint reader software.

Remove the driver (uninstall) the reader driver from the Device Manager

Open Device Manager > Biometrics > Right-Click Properties > Uninstall

 

Open File Explorer 

Navigate to the folder in which you saved the downloaded fingerprint software package (Downloads)

Double-tap on the installation package to install the software.

After the software is installed, Restart the computer and log in.

 

The following driver is the update for Windows 10 V1809 / V1903

 

Synaptics Fingerprint Driver (Windows 10 v1809 / v1903)

6.0.22.1111 Rev.C

5.0 MB

Jul 22, 2019

Download

 

Type:

Driver-Keyboard, Mouse and Input Devices

Version:

6.0.22.1111 Rev.C

Operating systems:

Windows 10 (64-bit)

Release date:

Jul 22, 2019

File name:

sp98547.exe

(5.0 MB)

Description:

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

Fix and enhancements:

- Provides the Microsoft WHQL Certified driver.

See full detailsHP's Terms of Use

Associated files

Associated files accompany the above software file

HP recommends downloading and reviewing README/Release Notes files before installing drivers, software and firmware.

Release Notes - Click Download to display the information >>

 

Download

Previous version

 

 

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP ENVY Notebook - 13-d040nr (ENERGY STAR)

 

Reminder Manually Update the BIOS 

How to install BIOS Updates:

HP Notebook PCs - Updating the BIOS (Basic Input Output System)

HP Desktop PCs - Updating the BIOS (Basic Input Output System)

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

HP Recommended

I had the same problem after upgrading from Win7 to Win10b1903. sp98547.exe apparently just installs the Microsoft WHQL driver.


This worked: Uninstall device (erase drivers) and re-scan for new hardware.

HP Recommended

This solution does not work for the latest Windows Update

HP Recommended

ONCE AGAIN.....The latest Windows update caused the same problem. There is no current Solution. What's up HP?

HP Recommended

@SeanTB If this is a recent occurrence, have you attempted a system restore to correct the issue by reverting to an earlier known working date?

 

While you respond to that, I have a few steps that should help:

Follow the below steps:

  • Update the BIOS
  • Enable biometric support
  • Check for Windows support
  • Clean the fingerprint reader
  • Update the device driver
  • Update the fingerprint reader software
  • Find new device drivers if you changed operating systems

For more details information: Click here

 

P.S: Welcome to HP Community 😉

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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