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- Fingerprint Sign-on error not compatible with Windows Hello ...

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09-18-2019 07:51 AM
Solved! Go to Solution.
Accepted Solutions
09-18-2019 02:26 PM
You may need to update your fingerprint reader software.
Consider
If you have not already done so,
Consider manually updating (download-save-install) any other HP Drivers for 2019 listed in your computer's Software and Drivers Website support. Open the website page and click "Open all" > Search the page for drivers dated "2019" (as of this writing). Install each driver / software "one at a time".
After drivers / software are installed, Restart the computer and log in.
Download and save the new fingerprint reader software.
Remove the driver (uninstall) the reader driver from the Device Manager
Open Device Manager > Biometrics > Right-Click Properties > Uninstall
Open File Explorer
Navigate to the folder in which you saved the downloaded fingerprint software package (Downloads)
Double-tap on the installation package to install the software.
After the software is installed, Restart the computer and log in.
The following driver is the update for Windows 10 V1809 / V1903
Synaptics Fingerprint Driver (Windows 10 v1809 / v1903) | 6.0.22.1111 Rev.C | 5.0 MB | Jul 22, 2019 |
| |
Type: Driver-Keyboard, Mouse and Input Devices Version: 6.0.22.1111 Rev.C Operating systems: Windows 10 (64-bit) Release date: Jul 22, 2019 File name: (5.0 MB) Description: This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications. Fix and enhancements: - Provides the Microsoft WHQL Certified driver. See full detailsHP's Terms of Use Associated files Associated files accompany the above software file HP recommends downloading and reviewing README/Release Notes files before installing drivers, software and firmware.
Previous version |
Need or want more information? Search for additional solutions...
Reference and Resources – Places to find (more) help and learn about your Device
Device Homepage
NOTE: Content depends on device type
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more
HP ENVY Notebook - 13-d040nr (ENERGY STAR)
Reminder – Manually Update the BIOS
How to install BIOS Updates:
HP Notebook PCs - Updating the BIOS (Basic Input Output System)
HP Desktop PCs - Updating the BIOS (Basic Input Output System)
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Select the relevant post "Accept as Solution" to help others find it.
09-18-2019 02:26 PM
You may need to update your fingerprint reader software.
Consider
If you have not already done so,
Consider manually updating (download-save-install) any other HP Drivers for 2019 listed in your computer's Software and Drivers Website support. Open the website page and click "Open all" > Search the page for drivers dated "2019" (as of this writing). Install each driver / software "one at a time".
After drivers / software are installed, Restart the computer and log in.
Download and save the new fingerprint reader software.
Remove the driver (uninstall) the reader driver from the Device Manager
Open Device Manager > Biometrics > Right-Click Properties > Uninstall
Open File Explorer
Navigate to the folder in which you saved the downloaded fingerprint software package (Downloads)
Double-tap on the installation package to install the software.
After the software is installed, Restart the computer and log in.
The following driver is the update for Windows 10 V1809 / V1903
Synaptics Fingerprint Driver (Windows 10 v1809 / v1903) | 6.0.22.1111 Rev.C | 5.0 MB | Jul 22, 2019 |
| |
Type: Driver-Keyboard, Mouse and Input Devices Version: 6.0.22.1111 Rev.C Operating systems: Windows 10 (64-bit) Release date: Jul 22, 2019 File name: (5.0 MB) Description: This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications. Fix and enhancements: - Provides the Microsoft WHQL Certified driver. See full detailsHP's Terms of Use Associated files Associated files accompany the above software file HP recommends downloading and reviewing README/Release Notes files before installing drivers, software and firmware.
Previous version |
Need or want more information? Search for additional solutions...
Reference and Resources – Places to find (more) help and learn about your Device
Device Homepage
NOTE: Content depends on device type
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more
HP ENVY Notebook - 13-d040nr (ENERGY STAR)
Reminder – Manually Update the BIOS
How to install BIOS Updates:
HP Notebook PCs - Updating the BIOS (Basic Input Output System)
HP Desktop PCs - Updating the BIOS (Basic Input Output System)
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Select the relevant post "Accept as Solution" to help others find it.
12-31-2019 07:22 PM
@SeanTB If this is a recent occurrence, have you attempted a system restore to correct the issue by reverting to an earlier known working date?
While you respond to that, I have a few steps that should help:
Follow the below steps:
- Update the BIOS
- Enable biometric support
- Check for Windows support
- Clean the fingerprint reader
- Update the device driver
- Update the fingerprint reader software
- Find new device drivers if you changed operating systems
For more details information: Click here
P.S: Welcome to HP Community 😉
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
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