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‎12-27-2022 05:45 AM

HP Recommended
Product: HP ProBook 430 G5 Base Model Notebook PC
Operating System: Microsoft Windows 11

Installing the fingerprint driver from https://support.hp.com/ph-en/drivers/selfservice/hp-probook-430-g5-notebook-pc/17047126

does nothing, the "Biometric devices" in device manager is non-existent and for the "Other drivers" it only shows bluetooth device something along the lines of that and nothing that may point to the fingerprint driver. Maybe my specific unit doesn't have a fingerprint sensor but it doesn't say in the product description that the fingerprint sensor is optional like the option to if you want your keyboard to be backlit or not. I need help on this please.

Category:
1 REPLY 1

‎12-27-2022 08:08 AM

HP Recommended

@Keler 

 

Welcome to the HP Community Forum.

 

True - The fingerprint reader is available on select products in this series.

 

If your machine includes the fingerprint reader look for it just below the bottom right section of the main keyboard.

 

If the Device Manager detects the hardware for a fingerprint reader, the information is added to Biometric devices

 

 HP ProBook 430 G5 Notebook PC - Maintenance and Service Guide

Page 12

DragonFur_0-1672148401687.png

(3) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.

 

=========================================================

Example - Device Manager - Biometric Devices

Device_Manager_Biometrics_2Device_Manager_Biometrics_2

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

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HP ProBook 430 G5 Notebook PC 

 

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Dragon-Fur

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