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‎03-02-2021 11:18 PM

HP Recommended
Product: Probook 6560b
Operating System: Microsoft Windows 10 (32-bit)

Hi everyone. I'm trying to fix the drivers of my pc. There was 3 unknown devices, and one of this is fingerprint scanner. I searched driver on internet but in the forums there are only dead links. can you help me with this drivers? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2021 07:57 AM - edited ‎03-03-2021 07:58 AM

HP Recommended

Hi:

 

You have to manually install this driver as follows...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

Run the above driver.  It will most likely not install the fingerprint sensor which should be listed in the device manager as an unknown device having the hardware ID of USB\VID_138A&PID_003C if it is missing the driver.

 

Go to the device manager, click on the unknown device with that ID needing the driver.

 

Click on the driver tab.  Click on Update Driver.   Select the Browse my computer for drivers, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then restart the PC.

 

To enroll your fingerprint so you can log into Windows with it, you need to download and install the W10 HP Client security software and restart the PC.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

 

If you don't know how to find the hardware ID for a device, use this guide below for how to find that information.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

Post the hardware ID's for the other 2 devices that need drivers, and I will post the links to the drivers you need for those as well.

View solution in original post

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16 REPLIES 16

‎03-03-2021 07:57 AM - edited ‎03-03-2021 07:58 AM

HP Recommended

Hi:

 

You have to manually install this driver as follows...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

Run the above driver.  It will most likely not install the fingerprint sensor which should be listed in the device manager as an unknown device having the hardware ID of USB\VID_138A&PID_003C if it is missing the driver.

 

Go to the device manager, click on the unknown device with that ID needing the driver.

 

Click on the driver tab.  Click on Update Driver.   Select the Browse my computer for drivers, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then restart the PC.

 

To enroll your fingerprint so you can log into Windows with it, you need to download and install the W10 HP Client security software and restart the PC.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

 

If you don't know how to find the hardware ID for a device, use this guide below for how to find that information.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

Post the hardware ID's for the other 2 devices that need drivers, and I will post the links to the drivers you need for those as well.

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‎03-09-2021 09:57 AM - edited ‎03-09-2021 10:07 AM

HP Recommended

1*.  Slot PCI 2 (Bus PCI 35, device 0, function 1

 

2* Port_#0001. Hub_#0003. 

 

3*  root complex PCI express 

 

Wait, I am posting codes. This is the position of this devices

 

 

 

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‎03-09-2021 10:07 AM

HP Recommended

Hi:

 

You need to use the guide I posted the other day to provide the hardware ID's for those devices...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

Without the hardware ID's I would have no idea what drivers you need for those devices.

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‎03-09-2021 10:08 AM

HP Recommended

Wait a second please

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‎03-09-2021 10:14 AM

HP Recommended

First Device

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

 

Second device

PCI\VEN_197B&DEV_2392&SUBSYS_1619103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_1619103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

 

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‎03-09-2021 10:19 AM

HP Recommended

Thanks...that is what I needed...

 

For the first device, you need this driver...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

For the second device, you need this driver...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64135.exe

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‎03-09-2021 10:21 AM

HP Recommended

I discovered my system is 64bit

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‎03-09-2021 10:21 AM

HP Recommended

Ok thanks a lot 

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‎03-09-2021 10:24 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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