Fingerprint reader drivers with Windows 10 (v 2004)

[DavidePorcelli]

I installed Windows 10 v 2004 from scrtach and now I get an error  for the fingerprint reader. 

As shown in the figure below there are two esclamation mark. One for the fingerprint reader and one for "Detection Verification" (don't even know what it could be). I tried the fingerprint reader driver relaesed in junly this year ( the sp106161file , version 5.5.30.1102 Rev.A). But it didn't work.

What device is the one reported as "Detection verification"?

Any help woulb be much appreciated

Thank You in advance

[erico]

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98862.exe

I recommend installing the HP Support Assistant from the link above this line..

It should be able to find the needed drivers.

You can get the fingerprint reader driver from Synaptic.

[Paul_Tikkanen]

Hi, @DavidePorcelli 

If the above suggestion does not resolve the issue for you, see this discussion where I solved that problem for another forum member with the exact same issue...3rd post from the bottom.

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/What-driver-installs-driver-ACP...

You should be able to use the same approach with the driver file you installed.

[DavidePorcelli]

Erico, Paul

first of all thank You for your time.

I already run HP Support Assistant: it didn't even suggest to install the audio drivers (I installed them and this solved the "Detection verification" device issue).

Above all I'm very disappointed on how slowly HP releases the updated drivers for Windows ver. 2004: most of them return the error "This driver is not compatible with version of the operating system". 

As fas as the fingerprint reader there was a modulo disabled in the BIOS.

[Paul_Tikkanen]

You're very welcome.

For most of those "This driver is not compatible with version of the operating system," errors you can usually manually install the driver by browsing from the actual device to the location of the driver folder that was created when you ran the file, make sure the Include subfolders box is checked and the driver will install.

I had to do that with the touchpad drivers on my HP Stream Pro G4 EE notebook, for example.

[DavidePorcelli]

I see.

I didn't know it, but this not what I expect from HP. I'm a bit experienced and now that I that You told how to proceed I can do it, but there  are users don't even know "Device manager" in Windows.

There is HP Support Assistant that should do this automatically (I'm pretty sure it will take a long time to do as You suggested) and it din't even download the audio driver that were missing.

[erico]

@DavidePorcelli 

Now you know the downside of installing Windows 10 from scratch instead of using a USB flash drive that was created by the  HP Cloud Recovery utility specifically for your notebook.

[DavidePorcelli]

There whould be no downside if HP had released updated driver.