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‎06-01-2022 10:03 PM - last edited on ‎06-02-2022 06:54 AM by

HP Recommended
Product: HP ENVY x360 - 15m-dr0011dx
Operating System: Microsoft Windows 10 (64-bit)

I have a HP ENVY x360 and for a while now my fingerprint scanner has had problems.  First, Windows Hello Fingerprint would say its unavailable, but now I am able to set it up.  However, once I try to set up the fingerprint sign in, it'll ask to put my finger on the scanner and then it says 'Something went wrong' or it wouldn't even scan it in the first place.  

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1 person had the same question
2 REPLIES 2

‎06-02-2022 10:24 AM

HP Recommended

HI,

 

Have you used the HP PC Hardware Diagnostics UEFI --> Components to test the Fingerprint reader?

 

Press the power button and immediately tap the F2 key to invoke the Diagnostics utility

 

Post your result in the next reply to your thread.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎06-05-2022 04:44 PM

HP Recommended

Hi,
Just ran the test and it passed

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