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Flag Post

Solved!

Fingerprint reader

HP Recommended
HP ENVY 17 Notebook PC
Microsoft Windows 10 (64-bit)

Good mornig.

I have an HP ENVY 17 Notebook PC. I was no longer able to use my finger print scanner. This is what I get from inspecting the sensor.

 

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

 

Can you help me please?

1 REPLY 1
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Message 2 of 2
Flag Post
HP Recommended

I have solved!

I have just unistall driver.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/validity-sensor-error-code-31/...

 

Well done! Thanks for the support, you are really useful!

Have a nice day

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