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‎07-10-2022 06:33 AM

HP Recommended
Product: HP Pavilion x360 - 14-cd0018nl
Operating System: Microsoft Windows 11

Hi! I have been having the problem for 1.5 - 2 years and I would like to finally fix it. I have contacted Microsoft for like 4 times, but nothing helped. Mb you guys know what to do?

Alxndr_0-1657456052109.png

 

Category:
5 REPLIES 5

‎07-10-2022 07:49 AM

HP Recommended

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.39 Rev.A9.8 MBMay 5, 2022Download

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Install fingerprint driver

Synaptics Fingerprint Sensor Driver

5.5.11.1093 Rev.F5.5 MBJun 12, 2020Download

 

(3) Reboot and test again ...

 

(4) See instructions:

https://youtu.be/BO6mKq2w5vA?t=8

 

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‎07-10-2022 12:48 PM

HP Recommended

Didn't work😭

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‎07-10-2022 01:27 PM

HP Recommended
@Alxndr wrote:

Hi! I have been having the problem for 1.5 - 2 years and I would like to finally fix it. I have contacted Microsoft for like 4 times, but nothing helped. Mb you guys know what to do?

I don't think we can solve the problem at this point. Unfortunately, you waited too long, because the device could have been repaired within the warranty period. There might actually be a technical problem.

 

All the best

 

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‎07-11-2022 05:57 AM

HP Recommended

Face recognition doesn't work too. Looks like software issue 

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‎07-11-2022 11:15 AM

HP Recommended

- Try to backup your personal data to external usb hard disk / usb flash drive

- Reinstall your system

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10
https://support.hp.com/us-en/document/ish_4374279-4216685-16

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