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‎10-25-2024 11:15 PM

HP Recommended
Product: HP EliteBook 840 G6 Notebook PC
Operating System: Microsoft Windows 11

I tried setting up the fingerprint scanner option for signing in to my PC but the option is not available on my device. What can I do to solve this problem? I have a fingerprint scanner on my device.Fingerprint Issue.png

 

3 REPLIES 3

‎10-26-2024 02:16 PM

HP Recommended

@Franknosa 

 

Fingerprint is an Option. Did you actually BUY that option for your machine ? Please check Device Manager

 

Regards.

BH
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‎10-26-2024 10:36 PM

HP Recommended

Under the Biometric section of my PC in the Device Manager all I have there is Facial Recognition (Hello World). What can I do?Bio.png

 

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‎10-28-2024 10:09 PM

HP Recommended

Anyone with solution to the issue I posted. if I have to pay for Fingerprint option, how can I go about this?

 

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