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‎09-10-2022 08:29 AM

HP Recommended
Product: HP ProBook 450 G8 Notebook PC (1A888AV)
Operating System: Microsoft Windows 10 (64-bit)

I can't set up windows hello with my fingerprint scanner. I did everything but it's not working. Is it possible my device made without a fingerprint scanner by HP? How can I check whether it's available or not? thank you

Category:
2 people had the same question
1 REPLY 1

‎09-10-2022 08:35 AM

HP Recommended

Hello @Ayal1 

Sorry to hear that you are having problems ... I would like to help you

 

The fingerprint reader is optional, if it was not ordered the module is not installed ! Check your order/invoice.

 

HP ProBook 450 G8 Notebook PC Specifications

Section <Software/security>

 

Security
HP Client Security Manager Gen6 (requires Windows and available on select platforms)
HP Fingerprint Sensor (sold separately or as an optional feature)
Microsoft Defender (opt in and internet connection required for updates)
For Windows 10, Trusted Platform Module (TPM) 2.0 (Infineon SLB9670)
Common Criteria EAL4+ Certified

 

Kind regards

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