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Locked

‎08-20-2023 05:42 AM

HP Recommended
Product: HP ProBook 430 G6 Notebook PC IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

Two days ago I bought this HP ProBook 430 G6. It has a small square under the keyboard which should be a fingerprint scanner. But I cannot use it. If I go to Sign-in options in PC Settings, Windows Hello Fingerprint shows This option is currently unavailable. I tried installing the Synaptics VFS7552 WBF Touch Fingerprint Driver but nothing changed.

I contacted Microsoft Support and after a remote control session the agent told me that in Device Manager the driver is not showing up. And the essential Human Interface Devices driver is not listed in the website under the drivers section. 

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