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Fingerprint scanner stopped working after formating / Windows 10 update.

HP Recommended
HP ENVY 17 Notebook PC
Microsoft Windows 10 (64-bit)

I bought this notebook back in 2015.

 

On 22/4/20, I formatted my PC. The version of Windows 10 I was using before formatting was an earlier version. I am unsure which one but definitely close to when Windows 10 came out.

 

Before this format and thus update to a later version of Windows 10, my fingerprint reader worked fine - flashing white and orange when required, scanning my fingerprints. After formatting my PC, the fingerprint reader stopped working. I was/am unable to set up the reader as the PC system did not recognise the hardware for it - Sign-In Options Windows Hello Fingerprint: "We are couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". The fingerprint reader does not flash anymore either.

 

Is there any way I can reinstall the hardware/software for this? Please help.

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Message 2 of 2
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HP Recommended

@naomi723, Welcome to HP Support Community!

 

Let's try to re-configure the fingerprint reader. Please refer to "Setting up a fingerprint reader" from this link

 

Also, try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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