Fingerprint sensor deleted

[Rach70]

My biometrics fingerprint sensor was somehow disabled from my computer. I have gone to device manager and it doesn't appear where the facial recognition appears. 

[Max3Aj]

@Rach70, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

If your fingerprint sensor is missing from Device Manager and only facial recognition appears, it’s likely that the biometric driver for the fingerprint reader has been disabled, uninstalled, or is not properly detected by Windows. Here are some steps to help you restore it:

Confirm Your Device Has a Fingerprint Reader

• Physically inspect your notebook for a fingerprint sensor. It’s usually located:
  • On the palm rest
  • Near the keyboard
  • On the side of the device

Scan for Hardware Changes

1. Open Device Manager.
2. Click View > Show hidden devices.
3. Expand Biometric Devices or Unknown Devices.
4. Right-click on the top node (your PC name) and select Scan for hardware changes.

This may restore the fingerprint sensor if it was accidentally disabled.

Install or Reinstall Fingerprint Driver

If the fingerprint reader still doesn’t appear:

• Visit the HP Drivers & Software page.
• Enter your notebook model.
• Download and install the HP Universal WBF Fingerprint Driver (e.g., SP160067).

Reset Windows Hello Settings

1. Go to Settings > Accounts > Sign-in options.
2. Under Windows Hello Fingerprint, click Remove (if available).
3. Then click Set up and follow the instructions.

If the fingerprint option is missing, proceed to the next step.

 Run HP Diagnostics

Use HP’s built-in diagnostics to test the fingerprint reader:

• Follow this guide: HP PCs - Testing for hardware failures.

Power Reset Your Notebook

1. Shut down the notebook.
2. Unplug the power adapter.
3. Press and hold the power button for 15 seconds.
4. Reconnect power and turn on the device.

This can help reset hardware detection.

BIOS Update (Optional but Recommended)

Outdated BIOS can cause hardware detection issues. Check for a BIOS update using HP Support Assistant | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support