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‎08-26-2022 03:30 PM

HP Recommended
Product: HP ZBook Studio G4 Base Model Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

I see that I think is a fingerprint sensor on the bottom left of the keyboard, but I can’t get it to work. It doesn’t show up in device manager and I’m not sure why. Does the device have the scanner or is the little metal part just a decoration?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2022 06:42 PM - edited ‎08-26-2022 06:42 PM

HP Recommended

Hello @leo6002 

Sorry to hear that you are having problems ... I would like to help you

 

The fingerprint reader is optional, if it was not ordered the module is not installed ! Check your order/invoice.

 

HP ZBook Studio G4 Mobile Workstation PC Product Specifications

Section <Software/security>

 

Optional security features
HP Fingerprint Sensor (optional)
Absolute Data Protect
GPS Tracking - Subscription based security solution (requires HP Mobile Broadband Module)

 

Kind regards

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎08-26-2022 06:42 PM - edited ‎08-26-2022 06:42 PM

HP Recommended

Hello @leo6002 

Sorry to hear that you are having problems ... I would like to help you

 

The fingerprint reader is optional, if it was not ordered the module is not installed ! Check your order/invoice.

 

HP ZBook Studio G4 Mobile Workstation PC Product Specifications

Section <Software/security>

 

Optional security features
HP Fingerprint Sensor (optional)
Absolute Data Protect
GPS Tracking - Subscription based security solution (requires HP Mobile Broadband Module)

 

Kind regards

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-27-2022 05:45 AM

HP Recommended

Ok, thanks for the advice, I’ll check it out!

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‎08-27-2022 05:54 AM - edited ‎08-27-2022 05:54 AM

HP Recommended

Hello @leo6002 

Keep me updated so we can close the case...

 

Good luck

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‎08-28-2022 08:07 AM

HP Recommended

Yep, just checked my order, and it said it’s not included so that solves it! Thanks for the help!

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‎08-28-2022 01:58 PM

HP Recommended
@leo6002 wrote:

Yep, just checked my order, and it said it’s not included so that solves it! Thanks for the help!

You're welcome !

Good luck

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