• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Hp omen dh-0010ur
Microsoft Windows 10 (64-bit)

Good day, everyone!
I have a strange problem with my keyboard. Every key works fine, except for comma/quotation key.
When I first press it, it does nothing, when I press it for the second time, it shows two commas/two quotation marks (if pressed with shift key down).
I really like my omen laptop, but this thing keeps bothering me. I tryed to install latest precision driver (which is the only driver on hp site under keyboard section), the problem still remains.
Please, help 😥

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hooray! I found the solution!
It appears to be problem, that even existed in windows xp and windows 7 and it relates to US-International keyboard in system.

Here are the posts, that have helped me:
https://answers.microsoft.com/en-us/windows/forum/all/problem-in-typing-punctuation-marks-inverted-c...

https://superuser.com/questions/122625/apostrophes-and-double-quotes-dont-show-up-until-i-type-the-n...

First one leads to superuser.com, that offers the solution.
I will duplicate it here, in case if they will disappear on their sites.

"The reason is because you are using US-international keyboard. "

In my case, under English language there were two keyboards (US-International and US-qwerty). I removed US-International keyboard and that is it!
"Settings" -> "Region & Language". Then, "Language" on the left panel (under Region) -- Under Preffered Languages I have English and Russian -- click on English, than "Options" where Keyboards can be changed; in my case, I removed "US-International" and left "US-Qwerty" only.

View solution in original post

2 REPLIES 2
HP Recommended

@Andrey_Vorobey


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a Keyboard Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

If the Test fails please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

Hooray! I found the solution!
It appears to be problem, that even existed in windows xp and windows 7 and it relates to US-International keyboard in system.

Here are the posts, that have helped me:
https://answers.microsoft.com/en-us/windows/forum/all/problem-in-typing-punctuation-marks-inverted-c...

https://superuser.com/questions/122625/apostrophes-and-double-quotes-dont-show-up-until-i-type-the-n...

First one leads to superuser.com, that offers the solution.
I will duplicate it here, in case if they will disappear on their sites.

"The reason is because you are using US-international keyboard. "

In my case, under English language there were two keyboards (US-International and US-qwerty). I removed US-International keyboard and that is it!
"Settings" -> "Region & Language". Then, "Language" on the left panel (under Region) -- Under Preffered Languages I have English and Russian -- click on English, than "Options" where Keyboards can be changed; in my case, I removed "US-International" and left "US-Qwerty" only.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.