Fix Wide vision HD camera

[Craycraywitch]

When I use the webcam  for video chat or the camera app the quality is not hd it is very grainy.  Is there any way to make it look like it is actually hd?

[The_Fossette]

@Craycraywitch

I reviewed your post and I understand that you are facing issues with the webcam quality.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

The webcam works, but the image is too dark or the video is choppy.

If the image is too dark, take the following actions:

• Make sure your video recording environment has good lighting.

• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.

• Use a high-speed internet connection.

• Do not use other high-speed USB devices while using the webcam.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Craycraywitch]

Its Hp Envy 13 Ah-0002ca. I can't find the Webcam software.

[The_Fossette]

@Craycraywitch

Thank you for the information.

Did you try the suggested steps?

The webcam uses the Windows built-in drivers and there will no additional drivers.

Have you checked with the Windows Camera app and played with the settings?

Cheers!

[Craycraywitch]

Yes its the same on any internet connection it still looks like grainy SD. The camera app setting app doesn't help much.

[The_Fossette]

@Craycraywitch

Then that is the best quality you can get from the internal webcam. 

In case if you are looking for a better quality webcam then I recommend you using an external webcam.

Cheers!