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‎08-30-2025 07:37 AM

HP Recommended
Product: HP Notebook 15-dy1023dx

The screen on my notebook 15-dy1023dx is cracked but the computer otherwise works. I took it in to the local HP service center (which was a best buy) and they said they couldn´t fix it because of its age (5 years) but that if I reached out directly to HP they could get me the part. Can someone please help me figure out a way to get this fixed? Thank you,

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2025 06:50 AM

HP Recommended

Hi @Seaturtle1 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I’m really sorry to hear about the cracked screen — especially when the rest of your HP Notebook 15-dy1023dx is still working well. I can absolutely guide you on how to move forward.

 

Here’s what you can do: I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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1 REPLY 1

‎09-01-2025 06:50 AM

HP Recommended

Hi @Seaturtle1 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I’m really sorry to hear about the cracked screen — especially when the rest of your HP Notebook 15-dy1023dx is still working well. I can absolutely guide you on how to move forward.

 

Here’s what you can do: I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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