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‎08-30-2025 07:37 AM

HP Recommended
Product: HP Notebook 15-dy1023dx

The screen on my notebook 15-dy1023dx is cracked but the computer otherwise works. I took it in to the local HP service center (which was a best buy) and they said they couldn´t fix it because of its age (5 years) but that if I reached out directly to HP they could get me the part. Can someone please help me figure out a way to get this fixed? Thank you,

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1 REPLY 1

‎09-01-2025 06:50 AM

HP Recommended

Hi @Seaturtle1 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I’m really sorry to hear about the cracked screen — especially when the rest of your HP Notebook 15-dy1023dx is still working well. I can absolutely guide you on how to move forward.

 

Here’s what you can do: I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

 

I am an HP Employee.
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