• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-30-2018 10:59 PM

HP Recommended
Product: Elitebook 2570p
Operating System: Microsoft Windows 10 (64-bit)

I have owned an HP Elitebook 2570p for five years. The optical drive recently stopped opening; neither pushing the button on it nor clicking "eject" from the desktop will open it although it whirs a bit and struggles to open. A paper clip does work to open it, but I am wondering: Is there any way to fix the disc drive to open/close properly without needing a paper clip? If so, can you tell me how to examine and fix it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2018 05:09 PM

HP Recommended

@Salai

 

I say replace it.

 

But if you don't mind doing the paperclip way then don't replace it

 

REO

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-01-2018 05:44 AM

HP Recommended

@Salai

 

The copper dome switch is at fault and cannot be repaired.

 

IMG_29602.jpg

 

HP part number   685502-001

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=685502-001&_sacat=0&LH_PrefLoc=1&_sop=15

 

Your manual here.

 

http://h10032.www1.hp.com/ctg/Manual/c03559419

 

REO

Was this reply helpful? Yes No

‎10-03-2018 03:59 PM

HP Recommended

Thanks. So you're saying that I should either continue to open the optical drive manually or order a completely new drive to install myself?

Was this reply helpful? Yes No

‎10-03-2018 05:09 PM

HP Recommended

@Salai

 

I say replace it.

 

But if you don't mind doing the paperclip way then don't replace it

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.