Flextronics/DPD Delivery issue

[Thondwe]

Just checking my repair status for my laptop - it was collected on Wednesday by DPD - but the status suggests that DPD are failing to deliver it to Flextronics... 

Here are some additional order details that might interest you:

08/06/2024 Customer not present for the 3rd time 07/06/2024 Customer not present for 2nd time 07/06/2024 Customer not present when carrier comes

And from the DPD site...

Date & Time Location Description

08 Jun 2024 07:29	DPD	Your parcel has arrived at our depot
08 Jun 2024 07:28	DPD	Your parcel has arrived at our depot
07 Jun 2024 22:26	DPD	We have your parcel and it's on its way to our depot
07 Jun 2024 01:19	DPD	Your parcel has arrived at our depot
07 Jun 2024 01:19	DPD	There's a delay with your parcel and we've now sorted it
04 Jun 2024 20:45	Flextronics Gsm Hp Laptop	We've received your order details, but have not yet received your parcel

I've had dealings with DPD's incompetence before and had to visit the depot myself to collect it.  How can I ensure that Flextronics is on the case with this??  

[Nal_NR · Accepted solution]

Hi @Thondwe,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our phone support, they should be able to help you further. 

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Please check your inbox on the forums page for the private message.

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