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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
Do you know what is the old one ? You can use one of the following AC adapters (or chargers)
- 45-W HP Smart AC adapter (non-PFC) part # 696694-001
- 65-W HP Smart AC adapter part # 693711-001
I would buy the 65W charger, it is a bit heavier and more expensive. Please order from the following link
https://partsurfer.hp.com/Search.aspx?searchText=693711-001
Regards.
BH
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