Formal Complaint

[Ridiculous25]

What is the link or email to file a formal complaint?

[TheHelper0007]

Welcome to HP Support Community, @Ridiculous25.
 
Thank you for posting your query, I will be glad to help you.

I understand that you are looking to file a formal complaint, and I'm sorry to hear that you're facing an issue that has brought you to this point.

Could you please describe the problem you are experiencing in detail? We can attempt to resolve it here in the community.

If we determine that it is a hardware issue and your product is still covered by its warranty, I can help connect you with an HP employee to get a support case registered for you.

I look forward to your reply so we can assist you further.

 
Take care and have a good day.

[Ridiculous25]

There was a starburst in the display of my brand new laptop. It was well within the warranty. Instead of just replacing the screen, HP's only solution was to send it off for who knows how long leaving me without a computer. After far too many conversations, they offered to buy it back, but for $400 less than what I paid. The computer had been used for 3 days. I agreed to that insane, unfair deal. I ordered a new laptop, but there was some confusion, as there always seems to be with this company, and my order was canceled. I went to order the same computer that was mistakenly canceled, and now it's $600 more than what I paid. I am now convinced that this whole company just scams people.

[Kuroi_Kenshi]

Hi @Ridiculous25,

Thank you for sharing your experience. I’d like to better understand the situation so we can assist you appropriately.

Just to clarify, are you referring to an order placed directly through an HP store or website, or was this purchase made from a retailer/third-party store?

This will help us provide the right guidance for your situation.

Best regards,