• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-30-2024 05:56 AM

HP Recommended

The bottom left corner of my screen frame is suddenly cracked. I've never dropped my laptop. I just noticed this a week ago and it seems to be getting worse. It is not the screen itself, but the black plastic around it. Each time I open it, it seems to be separating even more. It is the HP Laptop 15-gw0xxx

Category:
3 REPLIES 3

‎04-30-2024 06:56 AM

HP Recommended

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

It might be useful to lubricate the hinge as I suspect that caused the problem.

This discussion is about using a toothpick to lubricate a MacBook hinge

Or just do a general search

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎05-02-2024 06:04 AM

HP Recommended

Hi, thank you for your help. Unfortunately, I don't think that lubricating the hinge will help at this point. The frame has pulled away from the screen so much at this point. I'm trying to keep the screen open as much as possible so that I don't make it any worse.

Was this reply helpful? Yes No

‎05-02-2024 08:34 AM

HP Recommended

Even if out of warranty you can pester them and get it fixed.  I got surface pro 4 fixed 2 years out of warranty.

 

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.