Freeze after ram change

[Goktug00]

Hello ,

I upgraded my ram to 32gb(from 16gb) mhz and other stuff are the same. Pc ramdomly freezes after the change and doesnt come back until I turn it of(with power button) and on again.

Hp victus-16 D1

[Max3Aj]

@Goktug00, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Freezing issues after a RAM upgrade can stem from several causes, even if the specs match. Let’s go through a few steps to help resolve this:

Confirm RAM Compatibility

Even if the MHz and specs match, not all RAM modules are fully compatible with every system.

• Ensure the new RAM is DDR4-3200 MHz SODIMM, non-ECC, and unbuffered.

Reseat the RAM

Improper seating can cause intermittent freezes.

• Power off the laptop and unplug it.
• Remove the back cover and carefully reseat both RAM sticks.
• Ensure they click into place evenly.

Run HP Diagnostics

Use HP's built-in diagnostics to test the memory:

• Restart your laptop and press F2 repeatedly to enter HP PC Hardware Diagnostics UEFI.
• Run the Memory Test. If errors are found, one of the modules may be faulty.

Test with Original RAM

Try reinstalling the original 16GB RAM:

• If the system runs stable again, the issue likely lies with the new RAM (either compatibility or a defective module).

BIOS Update

Sometimes a BIOS update improves memory compatibility.

• Visit the HP Support Page for Victus 16-d1xxx and check for the latest BIOS version.
• Follow HP instructions carefully to update.

Check for Background Conflicts

Freezes can also be caused by software conflicts:

• Boot into Safe Mode and observe if the issue persists.
• If stable in Safe Mode, consider disabling startup apps or performing a clean boot. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support