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HP Spectre x360 - 15t-df000 CTO
Microsoft Windows 10 (64-bit)

Hi,

 

I've had a Spectre x360 for several years. A couple years ago my HP Thunderbolt USB hub stopped working. It seemed to break with a Windows update, and back then I read something on this forum, that suggested the Thunderbolt driver had stopped working with recent Windows 10 updates, and that HP had not released any updates for my product to make it compatible. So, disappointed, I gave up on that.

I have some use cases for work that require more USB peripheral devices connected. So recently, I bought a USB-C hub and tried that. Unlike HP's Thunderbolt hub, this USB-C hub works with my Spectre, however after about 30 minutes to an hour of usage, I will get a blue screen, and my computer will crash and restart.

I have gone through Windows' and HP's support and diagnostics routines, and tried to automatically update drivers. None of these prevented or even reduced the frequency of these blue screen crashes though. I have a feeling it's a USB driver issue, but unless there's a driver file out there that I should be manually downloading, I'm not sure what to do.


Using Windows' "Event Viewer", here are the error logs from the most recent crash:

"The previous system shutdown at 6:29:21 PM on ‎2/‎24/‎2024 was unexpected."

"Audit events have been dropped by the transport. 0"

"The computer has rebooted from a bugcheck. The bugcheck was: 0x000000e6 (0x0000000000000026, 0xffffbe0c99311060, 0x000000000000004c, 0x0000000000000005). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: dca42dd8-6563-4ae7-89b1-bf79c7fdecd7."

"Initialization failed because the driver device could not be created. Use the string "000000000100320000000000D71000C013010000250200C000000000000000000000000000000000" to identify the interface for which initialization failed. It represents the MAC address of the failed interface or the Globally Unique Interface Identifier (GUID) if NetBT was unable to map from GUID to MAC address. If neither the MAC address nor the GUID were available, the string represents a cluster device name."

"Initialization failed because the driver device could not be created. Use the string "000000000100320000000000D71000C011010000250200C001000000000000000000000000000000" to identify the interface for which initialization failed. It represents the MAC address of the failed interface or the Globally Unique Interface Identifier (GUID) if NetBT was unable to map from GUID to MAC address. If neither the MAC address nor the GUID were available, the string represents a cluster device name. "


I'm not sure if all these errors are related to the issue I'm having... but the last few mention a driver device, so it does seem related.


Does anyone have suggestions for what I can do moving forward? It's really frustrating that HP sells me a laptop with only 1 USB-B port, and then seemingly doesn't update the USB-C Thunderbolt drivers for my device to work with recent versions of Windows 10.

Everything else about the machine works well, but unless I find a solution to this USB issue, then the usefulness of this Spectre is limited, and I'm going to be steering my workplace away from using HP products in the future, to avoid these reliability and support issues.


Thanks a lot!

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