Frustrated with HP customer care

[Nandini301]

I have raised a charging issue with the customer care. That my battery is not able to get charge back after getting Fully discharged. I complaint it when my laptop was in the warranty. They came and changed my battery but they were not been able to detect the problem in my laptop. Now my laptop have been out of warranty and i want them to solve my issue which i had been complaining since my laptop was in warranty then the customer care is not providing me any help with it. I am just asking them to solve the issue regarding the charging of my laptop which  i had complained while my laptop was in warranty 

[praveenbv]

Hi @Nandini301, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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