Full charge capacity upto 98% only

[villaluz_000]

Hello! I recently bought a HP pavillion gaming laptop just this week. It is a brand new sealed unit. 2 days ago I decided to run a diagnostic in it and discovered that the charge capacity is only 98%, when it says 100% if you mouse over the battery icon while its charging. Its a new laptop so im worried if my unit has a factory defect. Should I be worried?  And will calibrating the battery fix this problem? 

[KrazyToad]

@villaluz_000

Welcome to HP Community

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

Please refer to this Link: https://support.hp.com/in-en/document/c04700771

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

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