Full warranty coverage for HP Chromebook x360 - 14c-ca0030ca

[sgsgalaxy]

Hi, I have a HP Chromebook x360 - 14c-ca0030ca which is about 1.5 years old. its currently shutting down automatically and its heating up. I am trying to get it repaired under extended warranty coverage through my card benefits but they would like to see the base warranty coverage from Manufacturer to match their warranty. I can't seem to find any manual or guide explaining what's covered under manufacturer base warranty for Chromebooks. can someone provide the link or guide that has this information?

Thanks in advance. 

[Nirvana_95]

Hi @sgsgalaxy 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you have warranty-related concerns with your system. Do not worry, we are here to fix it.

Here is a link from where you can get the warranty information for your system. Enter the correct region and the serial number so that they can guide you further: https://support.hp.com/in-en/checkwarranty 

Here is a link from where you can find the serial number: https://support.hp.com/us-en/document/ish_2039298-1862169-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @sgsgalaxy

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[sgsgalaxy]

Hi, unfortunately that didn’t help with the claim. I know how to check the warranty of my product, need more info or explanation of terms and conditions of manufacture base warranty. 

[Nirvana_95]

Not an issue. 

Here is a link that will help you: http://h10032.www1.hp.com/ctg/Manual/c00747726.pdf 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.