Fully charged when plugged in, but when I pull out the charger it's only 95%

[Pinpinocchio]

Hello!

I got my HP ENVY x360 Convertible 13m yesterday, and I noticed that when the charger is plugged in and says fully charged, as soon as I pull the charger out, it only says 95%.

I haven't made any changes on any settings yet, and not sure if I should have it replaced.

I ran the battery check using the HP SUPPORT ASSISTANT and it showed 

"Primary Battery: Normal

The Battery Status is an indicator of how well the multiple cells for the battery are charging and discharging. A Normal Status indicates the battery is functioning correctly."

I'm not sure what to do and I'm having trouble finding the support number or chat.

Hope to hear from anyone soon.

Thank you!

[praveenbv]

Hi@Pinpinocchio, Welcome to the HP Support Community!

I understand that you have an HP Envy Notebook and the battery charges to 95% and then stops. You've done a remarkable job performing the steps. 

Did any software changes or updates happen on your laptop after which the battery stopped charging at 95%?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

• Open the device manager. 
• Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
• Close the device manager. Restart the laptop.
• The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

I sincerely hope this fixes the issue. Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!