Function key F7 (Volume down key) not working

[KBHOWMIK]

Volume down (F7) key not working.

Mute botton (F6) working, Volume Plus (F8)  key working but volume down (F7) key not working.

sometime volume automatically goes down to 0.

please help me🙏

[asmita6658]

Hi @KBHOWMIK

Welcome to the HP Support Community. I'd be happy to assist you with the keyboard issue.

Let's try these steps -

1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!